Service Support

Operational Deadlines

ACH

  • ACH Same-Day release – 3:00 p.m. Central Time
  • ACH returns via CatalystPay – 6:30 p.m. Central Time
  • ACH origination file release – 6:30 p.m. Central Time
  • See all ACH Deadlines here

Credit

  • Advantage Line of Credit advance – 4 p.m. Central Time
  • Standard/Performance Line of Credit advance – same as TranZact™ and Member Services

Deposit Processing

  • Image Clear file submission deadline – 11:30 p.m. Central Time
  • TranzCapture
    • Extracts begin at 5:30 p.m. Central Time (ability to delete not guaranteed after extracts begin)
    • Submission for same day credit deadline – 11:30 p.m. Central Time

Investments

  • Performance Tiered Account funds transfers – 4:30 p.m. Central Time

Share Drafts

  • Return item notification – 5 p.m. Central Time
  • Return notification delete via fax – 5 p.m. Central Time

Wire Transfer

  • International outgoing wire – 3 p.m. Central Time
  • Domestic outgoing wire – 4 p.m. Central Time
  • Western Union transfer – 5:30 p.m. Central Time
  • Incoming wire (same day posting) – 5:30 p.m. Central Time