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Payment Services Support

General Office Hours

8 a.m.-5 p.m. Central Time

Automated Clearing House Team

214.703.7500 | 800.442.5763
Option 3
214.703.7910   Fax
ach@catalystcorp.org
8 a.m.-7 p.m. Central Time

Deadlines
  • ACH return via TranZact™ – 6:30 p.m. Central Time
  • ACH origination file release – 6:30 p.m. Central Time

EFT Card Services (ATM/Debit) Team

214.703.7500 | 800.442.5763
Option 3
214.703.7910   Fax
cards@catalystcorp.org
8 a.m.-7 p.m. Central Time

Item Processing Implementation Team

214.703.7500 | 800.442.5763
Extension 7651, 7653, or 7654
214.703.7905  Fax
ipprojectteam@catalystcorp.org
7 a.m.-5 p.m. Central Time

Remote Deposit Services Support Team

214.703.7500 | 800.442.5763
Extension 7515, Option 1
214.703.7953   Fax
rdservices@catalystcorp.org
7 a.m.-7 p.m. Central Time
7 p.m.-9:30 p.m. Central Time (after hours email support)
Web: WebEx Support link (pre-scheduled)
Deleting Batches: RDS Support

Share Draft Processing Team

214.703.7500 | 800.442.5763
Option 1
214.703.7903   Fax
memberservices@catalystcorp.org

Deadlines
  • Return Item notification – 5 p.m. Central Time
  • Return notification delete via fax – 5:30 p.m. Central Time

Wire Transfer Team

214.703.7500 | 800.442.5763
Option 2
214.703.7910   Fax
wiregroup@catalystcorp.org
8 a.m.-6 p.m. Central Time

Deadlines
  • International outgoing wire – 3 p.m. Central Time
  • Domestic outgoing wire – 4 p.m. Central Time
  • Western Union transfer – 5:30 p.m. Central Time
  • Incoming wire (same day posting) – 5:30 p.m. Central Time

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