Catalyst News

Contingency Communications Exercise Slated for June 12

by Catalyst Corporate | Jun 03, 2019

To ensure your credit union receives critical communications from Catalyst Corporate in the event of a broad system disruption, Catalyst Corporate will perform its semiannual Contingency Communications Exercise on Wednesday, June 12 at 10 a.m. Central Time.

All contingency communications contacts – as set up by your credit union – will receive an email from Catalyst Corporate. Contacts are asked to reply to the email, noting the time the email was received and whether the contact information is still valid.

Every credit union should have at least two contingency communications contacts listed in TranZact. TranZact administrators can add or update contingency contact information prior to the June 12 exercise by navigating to "Settings/Email Notifications/Manage" in TranZact.

Please note: Contingency communications contacts differ from Catalyst Corporate’s Service Alert Message (SAM) contacts. SAM is used to notify credit unions of product-specific service disruptions, such as file availability, rather than broader system issues. Please confirm that your credit union's SAM contacts are also current in TranZact.

Credit unions are strongly encouraged to participate in both of Catalyst Corporate’s 2019 contingency communications exercises (the second is in December). Please take a moment to prepare for the unexpected! For more information, see Catalyst Corporate’s Contingency Communications Guidelines.