Catalyst News

Mark Your Calendar for the Upcoming Contingency Communications Exercise

by Catalyst Corporate | Nov 27, 2019

To ensure your credit union receives critical communications in the event of a broad system disruption, Catalyst Corporate will perform its semiannual Contingency Communications Exercise on Wednesday, December 11 at 10 a.m. Central Time.

Every credit union should have at least two contingency communications contacts listed in TranZact. TranZact administrators can add or update contingency contact information prior to the December 11 exercise by navigating to "Settings/Email Notifications/Manage" in TranZact.

All contingency communications contacts – as set by your credit union – will receive an email from Catalyst Corporate on December 11. Contacts are asked to reply to the email, noting the time the email was received and whether the contact information is still valid.

Please note: Contingency communications contacts differ from Catalyst Corporate’s Service Alert Message (SAM) contacts. SAM is used to notify credit unions of product-specific service disruptions, such as file availability, rather than broader system issues. Please confirm that your credit union's SAM contacts are also current in TranZact.

Credit unions are also strongly encouraged to add Catalyst Corporate’s June 10, 2020 Contingency Communications exercise to their calendars. For more information, see Catalyst Corporate’s Contingency Communications Guidelines.