News Archive

Optimizing Teller Interactions and Enhancing Overall Experience Keys to Remaining Competitive

by Catalyst Corporate | Apr 06, 2021

Remote deposit capture usage is at an all-time high. Among those services, Teller Capture remains an essential function at financial institutions across the country.

As many banking functions are changing, the need for some stays the same. Additionally, member service remains at the forefront of the new financial services landscape, so it’s crucial that credit unions continue to explore avenues and opportunities for improvement.  

A recent Forbes article notes that, “One in five Americans started using a new financial institution amid the pandemic.”

“Whether they’re looking to take advantage of better rates or lower fees, new customers will jump ship if their overall experience is anything less than seamless,” the article states.

For many, that seamless experience starts at the point of deposit, so it’s increasingly important that credit unions find ways to enhance those touchpoints with members. “Optimizing teller operations is still critical,” said Karen Coble, Catalyst Corporate Vice President of Sales. “Perhaps more so than ever.”

Teller Capture from Catalyst Corporate enhances teller deposit operations from every angle – and right at the window! With Teller Capture, credit unions can complete the entire deposit transaction while the member is present, so errors can be resolved in real-time and potential fraud can be detected at the teller line.

The all-in-one benefits include:

  • Real-time duplicate item detection across all Catalyst Corporate deposit channels
  • Enhanced member-teller interactions through automated deposit operations
  • Real-time warnings and advanced deposit fraud protection option
  • Elimination of time-consuming batch processing at the end of the day

As part of the TranzCaptureservice suite, Teller Capture is packed with optimal deposit capture functionality and a wide array of features to maximize efficiencies and serve member needs. This service also provides the following:

  • Virtually endorsed checks that expedite the member transaction
  • Convenient, consolidated single sign-on access via TranZact
  • Ability to associate depositing member’s account number with deposits to expedite research
  • Shared branching returns routed to the proper credit union
  • Quick and easy remote implementation with internet-based software

For more information on how Teller Capture from Catalyst Corporate can help your credit union enhance its deposit operations, contact us today.