Payment Services Support

General Office Hours

8 a.m.-5 p.m. Central Time Monday-Friday (except holidays)

Automated Clearing House Team

214.703.7500 | 800.442.5763
Option 3
214.703.7910   Fax
Contact the ACH Team
8 a.m.-7 p.m. Central Time Monday-Friday (except holidays)

Deadlines
  • ACH return via TranZact™ – 6:30 p.m. Central Time
  • ACH origination file release – 6:30 p.m. Central Time

EFT Card Services (ATM/Debit) Team

214.703.7500 | 800.442.5763
Option 3
214.703.7910   Fax
Contact the Card Services Team
8 a.m.-7 p.m. Central Time Monday-Friday (except holidays)

Item Processing Implementation Team

214.703.7500 | 800.442.5763
Extension 7651, 7653, or 7654
214.703.7905  Fax
Contact the IP Team
7 a.m.-5 p.m. Central Time Monday-Friday (except holidays)

Remote Deposit Services Support Team

214.703.7500 | 800.442.5763
Extension 7515, Option 1
214.703.7953   Fax
Contact the RDS Support Team
7 a.m.-7 p.m. Central Time Monday-Friday (except holidays)
7 p.m.-9:30 p.m. Central Time (after hours email support) Monday-Friday (except holidays)
Web: WebEx Support link (pre-scheduled)
Deleting Batches: Overview & Instructions

Share Draft Processing Team

214.703.7500 | 800.442.5763
Option 1
214.703.7903   Fax
Contact the Share Draft Team

Deadlines
  • Return Item notification – 5 p.m. Central Time Monday-Friday (except holidays)
  • Return notification delete via fax – 5:30 p.m. Central Time Monday-Friday (except holidays)

Wire Transfer Team

214.703.7500 | 800.442.5763
Option 2
214.703.7910   Fax 
Contact the Wires Team
8 a.m.-6 p.m. Central Time Monday-Friday (except holidays)

Deadlines
  • International outgoing wire – 3 p.m. Central Time
  • Domestic outgoing wire – 4 p.m. Central Time
  • Western Union transfer – 5:30 p.m. Central Time
  • Incoming wire (same day posting) – 5:30 p.m. Central Time