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Catalyst maintains general office hours from 8 a.m. to 5 p.m. Central Time, Monday through Friday, except holidays. To make sure we're here when you need us, Member Service hours are extended to serve credit unions and clients coast to coast, and even in the Pacific Ocean!
Phone

800.442.5763
214.703.7500
214.703.7906 (Fax)

Contacts, Hours & Holidays

7 a.m.- 8:00 p.m. Central Time, Monday-Friday (except holidays)

Contact Member Services

8 a.m.- 5:00 p.m. Central Time, Monday-Friday (except holidays)

Contact Sales Support

8 a.m.- 6 p.m. Central Time Monday-Friday (except holidays)

Contact the ACH Team

8 a.m.- 7 p.m. Central Time Monday-Friday (except holidays)

Contact Card Services

7 a.m.-7 p.m. Central Time Monday-Friday (except holidays) and after-hours email support 7 p.m.-9:30 p.m. Central Time Monday-Friday (except holidays)

Contact the Item Processing Team

After Hours Support

8 a.m. – 5 p.m. Central Time Monday-Friday (except holidays)

Contact Member Credit

8 a.m.- 6 p.m. Central Time Monday-Friday (except holidays)

Contact the Wire Transfer Team

Catalyst observes the same holidays as those observed by the Federal Reserve Bank of Dallas.

Thursday, January 1, 2026
New Year's Day Holiday

Monday, January 19, 2026
MLK, Jr. Day Holiday

Monday, February 16, 2026
Presidents' Day Holiday

Monday, May 25, 2026
Memorial Day Holiday

Friday, June 19, 2026
Juneteenth National Independence Day Holiday

Monday, September 7, 2026
Labor Day Holiday

Monday, October 12, 2026
Columbus Day Holiday

Wednesday, November 11, 2026
Veteran's Day Holiday

Thursday, November 26, 2026
Thanksgiving Holiday

Friday, December 25, 2026
Christmas Holiday

Friday, January 1, 2027
New Year's Day Holiday