ALM Survey

The annual ALM Survey gauges Catalyst Strategic Solutions’ effectiveness in serving its ALM Services clients. Overall, the 2018 survey results were positive. Clients gave the ALM Service a strong Net Promoter Score of 62.5 and an overall rating of 4.5 on a five-point scale. A survey invitation went out in November 2018 to 270 clients; 80 responded for an overall response rate of 29.6 percent. A majority of the respondents indicated business relationships with the ALM Service of more than four years (60 percent); followed by two-four years (28 percent) and six months-two years (12 percent). The chart below provides additional key survey results:

2018-Results-chart ALM Survey
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