Contingency Communications

Guidelines

Please review and exercise the following guidelines to prepare for the unlikely event of a service disruption at Catalyst Corporate.  

SAM Alerts

(for use during service disruptions)

In the event of a disruption that involves the availability of files or services, Catalyst will notify credit unions via the Service Alert Message (SAM) system.

SAM is an automated system that notifies credit union users of product specific issues.

Notification occurs via email to the credit union's SAM contacts:

  1. as an initial "Urgent" notification
  2. as "Update" notification(s)
  3. and, when the situation is "Resolved"

Credit unions are encouraged to maintain additional product owners as contingency contacts for this notification system.

For more information, or if you are experiencing an issue, please contact Member Services.