Contingency Communications


Please review and exercise the following guidelines to prepare for the unlikely event of a service disruption at Catalyst Corporate.  

SAM Alerts

(for use during service disruptions)

In the event of a disruption that involves the availability of files or services, Catalyst will notify credit unions and our associates via the Service Alert Message (SAM) system.  

SAM is an automated system that notifies users of service specific issues.

Notification occurs via email to your organization’s SAM contacts in the following order:

  1. “Urgent” initial notification
  2. “Update” follow-up notification(s)
  3. “Resolved” final notification

Credit unions and our associates are encouraged to maintain additional service owners as contingency contacts for this notification system.

For more information, or if you are experiencing an issue, please contact Member Services.