Contingency Communications

Guidelines

Please review and exercise the following guidelines to prepare for the unlikely event of a service disruption at Catalyst Corporate.  

Introduction

Catalyst Corporate Federal Credit Union is committed to providing systems and services that are reliable and readily available for member credit unions. Regular exercises and frequent enhancements to the comprehensive Business Continuity Program ensure that Catalyst Corporate can adequately respond to situations that could disrupt the quality of service to members. Use of redundant firewalls, routers, switches, and servers protect against service disruptions.

Catalyst Corporate employs an alternate facility that is available for use in the event of a contingency situation. The facility consists of a "hot" site and a work area continuity (WAC) site. The hot site provides a highly secure environment with connectivity to numerous telecommunication carriers and houses necessary network infrastructure to continue operations. The WAC Site maintains workstations, work areas, telecommunications, and network connections necessary for operations. Fiber-optic cables connect the WAC Site to the hot site to provide for optimal bandwidth access.

However, Catalyst Corporate understands that events may occur that could result in temporary disruption of services and affect the ability to communicate with members by normal methods. Timely communication regarding the nature and duration of a service disruption is very important in helping member credit unions minimize the impact on their operations. Some disruptions may require situation specific directions on how the credit union should interact with Catalyst Corporate's continuity plan to restore normal operations.

Therefore, these Contingency Communication Guidelines can assist member credit unions in the event of a contingency situation. This document contains information for member credit unions to establish alternative communication with Catalyst Corporate as soon as possible following an event that causes a service disruption. It also provides information about the Service Alert Message (SAM) notification process that is used to keep credit unions informed of the status of service specific disruptions.

For more information, or if you are experiencing an issue, please contact Member Services.