Member Services

214.703.7500 | 800.442.5763
Option 1
214.703.7915 Fax 
Contact the Member Services Team
7 a.m.-9:30 p.m. Central Time
Monday-Friday (except holidays)

Team Leadership

Jack Smith

Jack Smith

Manager, Member Services
Omega Butler

Omega Hurd-Butler

Member Services Supervisor
Rik Carrizales

Rik Carrizales

Member Services Representative
Cristina Casto

Cristina Casto

Member Services Representative
Stella Framel

Stella Frammel

Senior Member Services Representative
Patti Gamez

Patti Gamez

Member Services Representative
Pam Harris

Pam Harris

Senior Member Services Representative
Sheila Henry

Sheila Henry

Member Services Representative
Kristel Knipling

Kristel Knipling

Member Services Representative
Karen-Tarter

Karen Tarter

Senior Member Services Representative
Cheryl Watkins

Cheryl Watkins

Vault Cash Specialist
Kim Whitson

Kim Whitson

Member Services Representative