Member Services

214.703.7500 | 800.442.5763
Option 1
214.703.7915 Fax 
Contact the Member Services Team
7 a.m.-9:30 p.m. Central Time
Monday-Friday (except holidays)

Team Leadership

Jack Smith's headshot

Jack Smith

Manager, Member Services
Omega Butler's headshot

Omega Hurd-Butler

Member Services Supervisor
Rik Carrizales' headshot

Rik Carrizales

Member Services Representative
Cristina-Casto

Cristina Casto

Member Services Representative
Stella-Framel

Stella Frammel

Senior Member Services Representative
Patti-Gamez

Patti Gamez

Member Services Representative
Pam-Harris

Pam Harris

Senior Member Services Representative
Sheila-Henry

Sheila Henry

Member Services Representative
Kristel-Knipling

Kristel Knipling

Member Services Representative
Karen-Tarter

Karen Tarter

Senior Member Services Representative
Cheryl-Watkins

Cheryl Watkins

Vault Cash Specialist
Kim-Whitson

Kim Whitson

Member Services Representative