Contingency Communications

Guidelines

Please review and exercise the following guidelines to prepare for the unlikely event of a service disruption at Catalyst Corporate.  

Communications to Credit Unions

Catalyst Corporate maintains an email service that provides alternative contact with credit unions in the event of a disaster or system disruption. Each credit union should designate and maintain at least two Contingency Contacts for this service. Contingency Communications elections are managed on the Email Preferences page of this website. 

Please note: The credit union's IT professionals should ensure that the email address contingency@catalystcorpcc.org and the MailChimp domain are "whitelisted" on the credit union's email server – meaning that the messages from these addresses will not be blocked. For more information about Whitelisting, visit www.mailchimp.com/about/ips

Catalyst Corporate also maintains an email service that provides updates to credit unions in the event of a service disruption or delay. Each credit union should designate and maintain at least two Service Alert Message (SAM) contacts for these events. TranZact users can select their SAM preferences under "Profile" / "Email Notifications" in the TranZact application. 

Catalyst Corporate conducts semi-annual exercises of these email services to confirm that email addresses remain current. Catalyst Corporate provides advance notification of the exercise date in the weekly Catalyst Connect newsletter.

For more information, or if you are experiencing an issue, please contact Member Services.