Please review and exercise the following guidelines to prepare for the unlikely event of a service disruption at Catalyst Corporate.
Communications to Credit Unions
Catalyst Corporate maintains an email service that provides alternative contact with credit unions and our associates in the event of a disaster or system disruption. Your organization should designate and maintain at least two Contingency Contacts for this service. Contingency Communications elections are managed on the Email Preferences page of catalystcorp.org.
Please note: Your organization's IT professionals should ensure that the email address [email protected] and the MailChimp domain are "whitelisted" on your email server – meaning that the messages from these addresses will not be blocked. For more information about whitelisting, visit mailchimp.com/about/ips/.
Catalyst Corporate also maintains an email service that provides updates to credit unions and our associates in the event of a service disruption or delay. Each organization should designate and maintain at least two Service Alert Message (SAM) contacts for these events. TranZact users can select their SAM preferences under “Profile” / “Email Notifications” in the TranZact application.
Catalyst Corporate conducts semi-annual exercises of these email services to confirm that email addresses remain current. Catalyst Corporate provides advance notification of the exercise date in the weekly Catalyst Connect newsletter.
For more information, or if you are experiencing an issue, please contact Member Services.